The Best Quality Assurance Management

We proactively monitor customer interactions and service quality to identify areas of improvement and gain insights into our call center quality. We ensure high-quality customer service and agent performance on every level with an effective QA process and QA program. With our software, we can track real-time metrics and call quality, average handling time, customer satisfaction, and first call resolution.

With ABPO you can build a customer support team in Ghana which is known to be one of the top 10 best English-speaking countries in Africa where English is prioritized as the first language for business and formal education from primary to tertiary. We help provide customer support over the phone, live chat and email, virtual assistance, and receptionist. We provide incredible customer experience and have the capacity to handle small to larger team requests based on our clients' workload.